RETURNS & EXCHANGES
La Detresse prides itself on offering the highest quality garments while fulfilling customer orders accurately & quickly. If you are not fully satisfied with your purchase, you may return the unworn item in the original condition with tags attached within 7 days for a refund. After 7 days, no returns or exchanges will be accepted. La Detresse will not accept returned items with any signs of wear or without the original packaging.
Who do I contact with questions?
Please email firstname.lastname@example.org with any questions or concerns.
How are orders shipped?
All orders shipped within the continental U.S. are shipped either ground, three day, and overnight. We do offer a flat rate shipping for $15 for orders in the continental U.S. All international orders are shipped via DHL Express for $35.
What methods of payment are accepted?
LaDetresse.com accepts Visa, MasterCard, Discover & American Express credit cards.
Do you charge sales tax?
We do not charge sales tax for items being delivered to any U.S. state with the exception of California where customers are subject to 9% sales tax.
Can I change or cancel my order?
If you wish to modify or cancel your order, please email info@ladetresse,com as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.
How long will it take for my order to arrive?
Please allow 1-3 business days for order processing and shipment, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped from La Detresse headquarters in Los Angeles, California.
La Detresse does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customers expense.