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We strive to ship all packages within 48 hours of order receipt from our Los Angeles warehouse (excluding weekends and holidays). If you need to receive your order quickly, please select an expedited shipping option. All orders placed with expedited shipping will be prioritized and sent out same day if placed before 12pm PST Monday-Friday. Shipping rates are calculated at checkout. Please add desired pieces to your cart (we hope there are a few) and then enter your shipping address at checkout to determine shipping cost. No payment is required to see your shipping cost.
We currently offer free Standard Shipping for domestic orders totaling $300 USD or more before tax. Once your cart passes this threshold, Standard Shipping will appear automatically at checkout as an option at no cost. Please note , our offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve- we need a break too :)
INTERNATIONAL SHIPPING POLICY
We strive to ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). We encourage selecting expedited shipping at checkout if you need to receive your order by a specific date. All orders using a 2 Day or Overnight shipping option, if placed before 12 PM PST on a business day, will be prioritized and shipped out that day. Expedited orders placed after noon will ship out the following business day. Most countries charge duties and taxes upon purchase (sorry no way around it) by purchasing your item(s) you agree to pay any duties levied by your country in full.
We accept returns/ exchanges shipped back to us within 7 days from your order delivery date. All items must be in new and unworn condition with tags attached. We do not accept final sale items. Customer pays for and arranges all return shipping. If you would like to exchange, we will gladly cover the shipping cost of your new item- we want you to love what you buy. We cannot be held responsible for return shipments that are lost in transit. La Detresse is unable to refund any duties and taxes paid. Good News! You can pursue a refund of duties with your local tax agencies. To complete a return/exchange, please follow the steps below:
Fill out Return/ Exchange Reason on the packing slip included with your shipment. Please make sure this packing slip is included in your return shipment- we want to be able to identify your order, help us help you :)
Ship your return/exchange package to:
2301 EAST 7TH STREET
SUITE A 106
Los Angeles, CA 90023
Return processing may take up to 7 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.
For help or questions about a return please contact firstname.lastname@example.org anytime, we are here to help.